Refunds

. Refunds for Puppy Deposits

All deposits made to reserve a puppy are 100% refundable until the adoption/purchase contract is signed.

You will receive a full refund if:

• You decide not to move forward before signing the contract
• The puppy becomes unavailable
• The breeder, rescue, shelter, or foster cancels the placement
• There is a change in the puppy’s health before pickup

Refunds are issued to the original payment method.

2. Refunds After Contract Signing

Once the adoption or purchase contract is signed, all refund decisions follow the terms written in that contract.

This protects both the buyer and the provider (breeder, rescue, shelter, or foster).

Pups of Hope does not override provider‑specific refund terms after the contract is executed.

3. Health Guarantee Refunds

If the provider offers a health guarantee, refunds or replacements will follow the terms of that guarantee.

Most providers offer:

• A veterinarian exam window
• A replacement puppy option
• A partial or full refund if a serious health issue is confirmed

Each provider’s guarantee will be clearly shown on the puppy’s listing page.

4. Provider‑Initiated Cancellations

If a breeder, rescue, shelter, or foster cancels a placement for any reason, the buyer receives a full refund of all payments made through Pups of Hope.

5. Refund Processing Time

Refunds are typically processed within 3–5 business days. Processing times may vary depending on your bank or payment platform.

6. How to Request a Refund

To request a refund, please contact:

Email: pupsofhope@gmail.com Subject Line: Refund Request – [Puppy Name]

Include:

• Your full name
• Puppy name
• Date of payment
• Reason for refund request

Our team will respond promptly.

7. Our Commitment

Pups of Hope exists to protect families, breeders, rescues, shelters, and fosters. We ensure every transaction is handled with honesty, fairness, and compassion.

Need help?

Contact us at {email} for questions related to refunds and returns.